Welcome to the Customer Satisfaction and Feedback page of Globolosys Outsourcing. We are dedicated to
providing exceptional service and continuously improving our offerings based on your valuable feedback. Your
satisfaction is our top priority, and we appreciate your insights and comments to help us serve you better.
Our Approach to Customer Satisfaction
1. Quality Service
- Commitment: We strive to deliver the highest quality of service in every interaction.
- Impact: Ensuring our clients receive reliable, efficient, and professional support.
2. Continuous Improvement
- Commitment: We are dedicated to constantly improving our services based on your feedback.
- Impact: Enhancing our processes and offerings to better meet your needs and expectations.
3. Open Communication
- Commitment: We value open and honest communication with our clients.
- Impact: Building strong relationships and understanding your requirements and concerns.
How We Measure Customer Satisfaction
1. Customer Feedback Surveys
- Purpose: Regularly conducted surveys to gather your opinions on our services.
- Content: Questions about service quality, response times, professionalism, and overall
satisfaction.
2. Net Promoter Score (NPS)
- Purpose: Measuring your likelihood to recommend our services to others.
- Method: A simple question asking how likely you are to recommend Globolosys Outsourcing on a
scale of 0 to 10.
3. Performance Metrics
- Purpose: Tracking key performance indicators (KPIs) to ensure we meet our service commitments.
- Metrics: Response times, resolution times, customer support effectiveness, and more.
Provide Your Feedback
Your feedback is crucial to our continuous improvement. Here are the ways you can share your feedback with
us:
1. Online Feedback Form
- Access: Submit Feedback
- Details: Provide your comments, suggestions, and ratings on our services.
2. Customer Satisfaction Surveys
- Method: Participate in our regular surveys sent via email.
- Content: Answer questions about your experience and satisfaction with our services.
3. Direct Contact
- Email: Send your feedback directly to our customer satisfaction team at
[email protected].
Success Stories
Hear from our satisfied clients about their experiences with Globolosys Outsourcing:
- John Doe, CEO of Tech Innovators Ltd.: "Globolosys Outsourcing has consistently exceeded our
expectations. Their commitment to quality and customer satisfaction is evident in every project they
undertake. We highly recommend their services."
- Jane Smith, Operations Manager at Global Solutions Inc.: "The team at Globolosys Outsourcing is
professional, responsive, and dedicated to delivering top-notch service. Their proactive approach to
customer satisfaction has made a significant positive impact on our operations."
Our Response to Your Feedback
1. Action Plans
- Implementation: We develop and implement action plans based on your feedback to address any issues and improve our services.
- Monitoring: Regularly monitor the effectiveness of these action plans to ensure continuous improvement.
2. Updates and Communication
- Transparency: We keep you informed about the changes and improvements we make based on your feedback.
- Engagement: Engage with you to discuss your feedback and understand your needs better.
Contact Us
For more information about our customer satisfaction initiatives or to provide feedback, please contact us at:
Email: [email protected]
Address: 501, Quantum Business Park, Matigara, Siliguri, 734010
Thank you for helping us improve. Your feedback is invaluable in our mission to provide exceptional service and achieve the highest level of customer satisfaction.
Location- 501, Quantum Business Park, Matigara, Siliguri, West Bengal 734010
